Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges.

We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy.

What CAN be Refunded:

• Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
• Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
• Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

What CANNOT be Refunded:

• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

Our Cancellation Policy

The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under “Special Notes.” Please carefully review the “Special Notes” of your tour prior to booking. Wildpulse Adventures will always adhere to individual tour policies when applicable.

Refund Policy

• Cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
• The notification day and departure day are NOT counted.
  Example: If the tour departure day is April 4th, and we receive the official cancellation request on April 1st, it will be counted as 2 days prior to the departure date.
• If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date or offer a refund.
• All cancellations must be made directly with Wildpulse Adventures, not with tour providers.
• Refunds for reservations paid by wire transfer, cash deposit, or money order/traveler’s check/cashier’s check will be issued via the payment method used. Any associated wire transfer fees will be deducted from the overall refund amount.
• For refunds processed by credit card, a 6% transaction fee will be deducted. Alternatively, refunds can be credited to your account for future bookings without any transaction fee.

Free Cancellation

• Single-Day Tours/Activities*: Cancel at least 7 days in advance of the start date of the experience for a full refund.
  (*Excludes admission tickets/passes or skip-the-line tickets. Please check special notes as some tours are non-refundable.)

Cancellation Made Within Refund Policy

• 6 days prior to departure: Non-refundable
• 7–15 days prior to departure: 50% of the total purchase amount refunded
• 16–24 days prior to departure: 75% of the total purchase amount refunded
• 25 or more days prior to departure: 100% of the total purchase amount refunded

How to Cancel a Reservation

• Cancellations/refunds will be processed within 1–4 business days.
• Verbal or phone cancellations will NOT be acknowledged. Ensure cancellations are submitted via email with your reservation number.
• Contact email: info@wildpulseadventures.com

Amendment Fees

• Changes to reservations must be made at least 7 days before a single-day tour or 24 days before a multi-day tour.
• A minimum $30.00 amendment fee applies for changes including:
  • Changing departure date
  • Changing pick-up time or location
  • Changing tour
  • Changing guest name
  • Changing itinerary
  • Adding/removing guests

Additional fees may apply for last-minute adjustments. The $30.00 fee does not guarantee changes can or will be made.

Contact Information:

WildPulse Adventures
Hamidah Lofts, Rm 102
Email: info@wildpulseadventures.com
Phone: +256 705 926 644 / +256 763 736 705